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Frequently Asked


What kind of artwork can I send? What if I don't have artwork?

Nothing to worry about! Send us anything you have. Our professional art team will work with your artwork or ideas to create exactly what you need. Just tell your account manager what you're thinking of, and we’ll create it for you free of charge!

Do you keep my art on file?

Yes! We keep it to make reordering and using your art on other products quick and hassle-free!

Can I specify a PMS color for my imprint?

Yes, you can! However, in some cases, there is an additional charge for this service to get the specialized ink if an exact match is required. There are some products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. If you’re unsure of the exact Pantone you need, we will match a color as close as possible to the one you want. Just let your account manager know, and they’ll facilitate the process for you, giving you multiple options to choose from (you'll get a call or e-mail from them shortly after you place your order!).

How fast will I get my order?

We believe in full transparency regarding how long it will take to receive your order. Production times are listed for every product on the site. This is the number of business days it takes to print your item with a single color imprint after you approve your artwork. The number of days for delivery depends on the shipping method you choose. 

  • Production Time on Standard 1 color Pad-Printed, Laser Engraved, and Silk-Screened items takes approximately 3-5 business days upon proof approval.
  • Multi-color pad-print, Silk-Screen, Debossed, and Embroidered items approximately 7-10 business days upon proof approval. 
  • 4 Color Process Printed items take about 10-12 business days upon proof approval.
  • Transfer Printing items take around 10-12 business days after approval.
  • Label items take 5-7 business days upon proof approval. These are based on normal production schedules unless otherwise specified on the product page. 
  • These timelines are guidelines only and are subject to change based on capacity at the time of your purchase order. 

Can I split my order and ship to multiple locations?

Absolutely! You can ship your order to multiple locations, but be aware extra fees may apply. 

Can I ship internationally?

Yes, let our account managers know, and they will help you get your products where they need to be. Each location is a bit different and may require additional shipping fees.  

What type of payments do you accept?

We accept any form of payment as long as it’s in US currency. No cryptocurrency is accepted.

When do you charge my credit card? Do you require pre-payment?

We 'authorize' your card once your order is ready for production, but we do not collect the funds until your order ships.

Your privacy and security is our priority. You do not have to worry or stress about this when placing orders with us. View our full privacy policy here.

What if I receive more or less than I ordered?

We only charge you for what you order! Other companies may try to charge you for their mistakes, not us. In the unlikely event, you receive less than what you ordered, we will refund you for any missing item. If you receive more than what you order, we will not charge you for that either. Enjoy the free additional items!

Can I cancel or change my order?

You can cancel at any time before the order goes into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please give your account manager a call, they'll be happy to assist you.

What are set-up charges?

Some of the items we offer have 'set-up' charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die, or other necessary items to imprint your specific logo. If you place an exact reorder for the same item, you do not have to pay the setup charge again!

Will I see a proof or mock-up before my order goes into production?

Yes! Unless it is an exact reorder. To avoid any order mishaps, you always see a mock-up of your item, which you must approve before we proceed!

Do you charge sales tax?

To Florida-based orders, we do. Otherwise, there is no sales tax charged!

Can I see a sample?

Yes! We're happy to send you a sample of any item(s) you're considering. They do come with a small charge. 

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Do you have licenses to print my College or University logo?

Yes, for the majority of schools. We work with all of the major licensing organizations and are licensed to reproduce the majority of colleges' and universities' logos for internal use. 

What if I'm unhappy with my order?

We will do our best to ensure we correct the issue if you're unhappy with your order because the product is defective or there’s an error in the design. Contact your account manager, and we'll work with you to resolve the issue.  

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Have a question? Call us toll free at (866) 404-4645, or e-mail sales@everypromo.com

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